FAQ

1) What materials are used in your Nantucket Lightship Basket Bracelets?

Our bracelets are crafted with quality rattan staves, delicate cane weavers, and solid wood bases, capturing the essence of Nantucket's basket-making tradition.

2) How do I determine my bracelet size?

Refer to our size guide, available on each product page, to find the perfect fit for your Nantucket Lightship Basket Bracelet.

3) Are your bracelets suitable for everyday wear?

Absolutely! Our bracelets are designed for both style and durability, making them perfect for everyday wear and special occasions.

4) Do you offer customization options for the bracelets?

Yes! We offer custom orders using our custom order form. Please allow a minimum of 2 weeks to complete all custom orders as each bracelet is made to order based on your specifications.

5) How should I care for my Nantucket Lightship Basket Bracelet?

To maintain the beauty of your bracelet, avoid exposing it to harsh chemicals, perfumes, or excessive moisture. Wipe it gently with a soft, dry cloth when needed.

6) What is the shipping time for orders?

Shipping times may vary depending on your location. Please refer to our Shipping Policy for estimated delivery times and any available express shipping options.

7) Do you offer international shipping?

No, currently we do not offer international shipping.

8) What is your return policy?

Our return policy is outlined in detail on our Returns & Exchanges page. If you have any specific questions or concerns, feel free to reach out to our customer support team.

9) Are your products ethically sourced?

We prioritize ethical sourcing and work with suppliers who adhere to responsible and sustainable practices. We currently don't use any ivory in our bracelets.

10) How can I contact customer support for further assistance?

You can reach our customer support team via email at support@flossieandgray.com. We strive to respond to inquiries within 24-48 hours and are happy to assist you with any questions or concerns.