Returns & Exchanges

We want you to love your Nantucket Lightship Basket Bracelet as much as we do. If you're not completely satisfied, our hassle-free return and exchange policy are here to make things right.

Returns:
If your bracelet doesn't meet your expectations, you have 30 days from the date of purchase to return it. Please ensure the item is in its original condition, unworn, and with all packaging intact. Once we receive the return, we'll process your refund, minus any shipping fees. Please contact support@flossieandgray.com with your order number to initiate a return

Exchanges:
Changed your mind on the style or size? No worries! We offer free exchanges within 30 days of purchase. Just let us know the preferred replacement, and we'll make the switch once we receive the original item in its unworn, original condition.

How to Initiate a Return or Exchange:

Contact our friendly customer support team at support@flossieandgray.com.
Provide your order number and details of the item you wish to return or exchange.
Our team will guide you through the process and provide instructions on how to return your bracelet.

Please note that personalized or customized items are not eligible for return or exchange unless there is a defect or error on our part.

Your satisfaction is our priority, and we're here to ensure your experience with our Nantucket Lightship Basket Bracelets is nothing short of delightful. Thank you for being a part of our coastal-inspired journey!